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Frequently Asked Questions |
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Q. How do I know if my order is confirmed?
Q. What are the payment modes?
Q. Is there any delivery charge?
Q. How long does delivery take?
Q. What if an item is out of stock?
Q. Do you provide repacking service?
Q. What if the product I’m looking for is not listed on your website?
Q. How do I change/cancel my order?
Q. Can I do a return or exchange if the products are faulty?
Q. Do I have to pay for GST?
Q. Do you take international orders?
Q. How do I know if my order is confirmed?
A. After clicking on the “Check out” button, you’ll be taken to a screen verifying your purchase and giving you your order number. Upon receipt of your purchase order, Pets Gourmet Express will send you a confirmation email or sms to advise on the scheduled delivery. Do let us know if you have a preferred timing.
Q. What are the payment modes?
A. There are 3 modes of payment:
- Cash on delivery
- Cheque payable to “Pets Gourmet Express”
- Bank transfer to DBS current account 017-021896-4. Bank code: 7171. Branch code: 017 (require a pre-payment before processing of order)
Q. Is there any delivery charge?
A. FREE if you purchase over S$55. For orders below S$55, there will be a $10 delivery fee. For areas within CBD area, there will be a $3 ERP surcharge.
Q. How long does delivery take?
A. Most orders are processed and delivered within 2 working days (subject to stock availability).
Q. What if an item I ordered is out of stock?
A. Occasionally, one of the items we carry goes temporarily out of stock. If it turns out the item you’ve ordered is unavailable, Pets Gourmet Express will inform you via email, call or sms. We’ll also try and give you an estimate of when we are having it back in stock.
Q. Do you provide repacking service?
A. Yes! And it’s absolutely FREE! (For medium pack and above. *Upon request only.)
Q. What if the product I’m looking for is not listed on your website?
A. If you cannot find the product, do drop us an email at
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or contact us at 6100-DOGS (6100-3647). We will do our very best to help.
Q. How do I change/cancel my order?
A. You may contact us at 6100-DOGS (6100 3647) before our scheduled delivery.
Q. Can I do a return or exchange if the products are faulty?
A. Yes, if the product is faulty due to manufacturing, we are more than happy to exchange it. Contact must be made within 3 days (with the invoice) and the faulty product in its original packaging & condition to be returned to Pets Gourmet Express. Customers are encouraged to check the items upon delivery.
Q. Can I do a return or exchange if I order the wrong size or color of the pet accessories or carriers?
A. Sorry, all measurements, sizes and colors are displayed clearly on each description page. We do not do an exchange for delivered items which do not fit your pet's size or color. Hence, customers are encouraged to do their own measurements before making any purchase.
Q. Do I have to pay for GST?
A. There’s no GST imposed on your purchase. Pets Gourmet Express will absorb the GST.
Q. Do you take international orders?
A. Yes, we take international orders (minimum $100). Kindly email
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for more details.
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